Support and sales
Contact Shortie
Question about clipping long video into shorts, your plan, or your account? Tell us what you create and what you are trying to post, and we will point you in the right direction. We usually reply within one business day.
Support and sales inbox
support@shortie.ai
Help getting started
Plans and billing
Reply within 1 business day
Write to us
One address reaches both support and sales. We read every message and reply within one business day.
Email support@shortie.aiTell us this and the first reply solves it
- What you publish and how long your videos usually run.
- Which plan you are on, if your question is about upload minutes.
- The email on your account, for anything about a plan or a payment.
Already clipping?
Plans, invoices and cancellation live in your account, no message needed.
See the plans